CIMA Member in Practice Fiona Bevan, ACMA, CGMA, describes recent trends in the UK SME sector and how her company, Bevan Financial Management Ltd, adapted to the COVID-19 crisis. She offers advice for SMEs — and larger businesses — on effective customer feedback and how businesses can improve and speed up their decision-making without losing control. Bevan is speaking at AICPA’s & CIMA’s ENGAGE EUROPE conference on 19 May on the topic of “How to Rethink Your Organisations’ Business Models and Revenue Streams”.