In the second part of the ‘7 Hiring Lessons & Blessings’ episode, Doctor TK focuses on things you should consider when hiring individuals for your back-office administrative team. She continues to offer tips that were taken out from her own learning experiences where you’d learn about the basics of running an efficient team in your business.
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Podcast Goals:  

Know what needs to be considered when hiring an admin team

 
Episode Timeline:

Understand the role (01:45)
Set a schedule (03:12)
Know their willingness to learn (05:31)
Communicate (06:28)
Celebrate your team members often (07:09)
Understand contract-to-hire roles (10:15)
Train your team members (12:08)
Hiring Lessons & Blessings: A Case Study (14:34)

 
Standout Quotes:

"Do a time audit and get a clear understanding of where your time goes before you go out and recruit somebody to handle your back-office." (02:51)
"Whether you have a group or solo practice, you have to know— when you are hiring someone— will they also work online, at the office, or a mixture of both." (03:21)
"Celebrate your team members often. Give them positive feedback." (07:29)
"This is why we don't ever want to throw our team members out to the sharks and not track their progress— not evaluate their progress— because especially when they're working with your clients, we wanna make sure that there's great customer service and that there's follow-through because this is your business' reputation." (18:31)

 
Resources Mentioned:

Listen to (#198) 7 Hiring Lessons & Blessings Part I
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