As small business owners, everything we do is designed with our clients — our prospective clients and our current clients — in mind. From the way we talk about our business on our websites and on social media, to the way we design our process and our client experience — every detail of our business is designed to connect with, guide, and serve our clients. That’s why the on-boarding process — the process of welcoming your new clients to your complete client experience — is such an important part of your business and client experience as a whole. The on-boarding process is your client’s first impression of your process. It sets the tone for their experience ahead. And offers you a unique opportunity to ensure your client is prepared for — and excited about — what they’ll experience when working with you. Today, we’re going to explore how to create an elevated on-boarding process, so you can make a positive first impression, so you can successfully prepare your clients for their experience while working with you — and so you can better ensure a seamless, engaging, and fun process from beginning to end.
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About Brand It, Build It Podcast: The Brand It, Build It Podcast — a chart-topping small business marketing podcast hosted by Kelly Zugay of With Grace and Gold® — equips you to grow your creative small business with purpose and strategy.
About With Grace and Gold®: Honored as Showit Designer of the Year, With Grace and Gold® has proudly served thousands of small businesses worldwide through award-winning, elevated brand and web design since 2014. For custom brand design services, custom web design services, and easy-to-customize Showit website templates for photographers, event planners, wedding professionals, interior designers, and creative small business owners, please visit With Grace and Gold: www.withgraceandgold.com