(Sorry for the audio echo problem the first time)

This time, Mark Graban is joined by Jeff Roussel, the VP of Sales for KaiNexus.

They discuss these questions:

What is your favorite book(s) about improvement?
Do you use Kaizen in your personal life outside of work?
How can Kaizen principles be applied to sales? What type of processes
can sales improve?
How do you teach new KaiNexus employees about Kaizen?
What do the most successful KaiNexus customers do differently than
others?
What mistakes do you see most potential customers making when it comes
to Kaizen?
How is KaiNexus really different from a spreadsheet or a sharepoint
site?
Can I just download KaiNexus and start using it?