In this APM Project Management Qualification (BoK7) podcast, John and Paul discuss the conflict and negotiation. This podcasts aims to address the following APM PMQ exam assessment criteria; State sources of conflict within a project Explain ways in which conflict can be addressed (such as the  Thomas Kilmann Conflict Mode Instrument) Explain how to plan and conduct negotiations (including ZOPA, BATNA, and 'Win Win') This podcast is just part of the parallel learning system for the APM Project Management Qualification. This approach includes a wide range of learning resources including a printed study guide, on-line e-learning, a tutor lead study group and a wide range of project management courses