In this APM Project Management Qualification (BoK7) podcast, Paul and Jan discuss the conflict and negotiation. This podcasts aims to address the following APM PMQ assessment criteria; Describe the characteristics and benefits of effective teams and teamwork Explain factors which impact on the leadership of virtual teams Explain factors which influence the creation, development and leadership of teams (using models such as Belbin, Margerison-McCann, Mysers-Briggs, Hackman, Tuckman, Katzenbach and Smith) This podcast is just part of the parallel learning system for the APM Project Management Qualification. This approach includes a wide range of learning resources including a printed study guide, on-line e-learning, a tutor lead study group and a wide range of project management courses