Derrick set Jan. 21 as the date to start onboarding some pre-order people for Level. He is trying to keep things in perspective when it comes to both positive and negative feedback. So, he is preparing answers to address questions and concerns about the product’s features and functions, or lack of.
Ben’s thirsty for more feedback, customers, and interaction. Fortunately, overall feedback for Tuple has been strongly positively. However, any negativity can be brutal. It’s a mental game. So, he tries to not fear feedback or let it derail progress. Instead, he focuses on celebrating successes.
Today’s Topics Include:
How to know if a product is ready - present it to people
Level’s Onboarding Goals: Introduce them to product via a demo/training, get their account created, and set up game plan for the future
Overcoming hurdles and getting people to do stuff
Calendly Calls: Preparing for and performing them is more exhaustive than writing code
Last-minute list of Level features Derrick wants to include and reconcile
Tag Team Mouse Mode: Hand-off feature change made for Tuple
Making assumptions, instead of the simplest solution
Interesting 4G experience onboarding Tuple team member in India
Ben asks for Derrick’s forgiveness and understanding for starting a Slack group to get feedback on Tuple
Enterprise Sales Process and Pricing: Customer easily spends $5,000, but it takes 5 weeks - keep the ball rolling
Middle-ground Approach: Make Tuple available to those who want it, can have success
Links and resources:
Art of Product on Twitter (https://twitter.com/artofproductpod)
Derrick Reimer (http://www.derrickreimer.com) Website
Derrick Reimer on Twitter (https://twitter.com/derrickreimer)
Ben Orenstein (http://www.benorenstein.com/) Website
Ben Orenstein on Twitter (https://twitter.com/r00k?lang=en)
Level (https://level.app/)
Tuple (https://tuple.app/)
Rob Walling (https://robwalling.com/)
Jason Cohen (https://twitter.com/asmartbear)
Calendly (https://calendly.com/)
John Gruber (https://daringfireball.net/)
Drip (https://www.drip.com/)