This week I’d like to introduce you to Julie Zhuo. Julie is the VP of Product Design at Facebook and the author of the new book, The Making of a Manager: What To Do When Everyone Looks to You. Julie was also the first ever intern at Facebook in 2006. Yes, that’s right! And now she's VP of Product Design. It's her job to make Facebook look great. I first met Julie almost a year ago at the Watermark Conference for Women in Silicon Valley, an event where a bunch of smart, powerful, and successful women come together to brainstorm how to take over the world. I joined Julie for a panel about “managing up,” which is basically making the people ahead of you or above you, on the organizational chart, happier. During our conversation, I was excited to learn she was writing a book about managers and knew immediately I wanted to have her on the podcast as a guest when her book came out. And, well, here we are! On today's episode, Julie and I talk about the difference between managers and leaders, as well as organizational trust. Plus, we tackle a topic that we've tackled on the show before, but Julie has some pretty specific ideas around it; and that's feedback. So if you're interested in hearing about managers, leaders, and some nuanced ideas about feedback, then sit back and listen to this episode of Let’s Fix Work. In this episode, you’ll hear: What inspired Julie to write the book, “Making of a Manager”  Why people overcomplicate the world of management How and why the lines between manager and therapist seem to be blurred these days The difference between leadership and management  About the point in Julie’s career when she moved from manager to leader and how she knew she actually made the jump The three things that managers should be thinking about about every day How Julie’s book can be helpful for professionals who don't have access to management or leadership training; plus she answers the question, “Do you need to take classes in order to be a good manager?” About how our culture doesn't know how to give feedback, discerning the good from the bad, and what great feedback looks like Resources from this episode: The Making of a Manager: What to Do When Everyone Looks to You Power Players: the most important Facebook execs you've never heard of Julie Zhuo’s morning routine Julie Zhuo on LinkedIn Julie’s website Watermark Conference for Women Laurie on Instagram  Read more from Laurie Work with Laurie *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com