Marcel Schwantes reflects on the biggest lessons he learned in 2019 from his guests about being a better leader. His mission to spread the Love In Action message is the Why behind this podcast, and the reason he spends most of his time interviewing the world's top leaders and influencers as well as writing, speaking and coaching leaders. Marcel once landed in the ER because of stress due to toxic work conditions. [3:15]What if you really connected with your co-workers at work? What if you felt safe to experiment and fail and not feel ashamed? What if you worked alongside others who share your values and you achieved great things together? If people came to work and felt those positive things, the dynamic in the workplace would be radically different. [4:00]Businesses that truly put people first are more profitable. Love in action shows up at every leadership level. Marcel stresses that it’s your duty as a leader to take care of your people. Amazing things happen for your business when you do. [4:45]Marcel shares his top 10 takeaways for 2019, including:Erica Keswin in episode 2 - The ability to connect on a human level, experience emotions and display the best of our humanity are going to become the clear differentiators in this age of technology. [6:18]Ken Blanchard in episode 3 - The key to creating a great organization is to catch people doing things right so you can praise, encourage and celebrate them. When you do this you're reinforcing those right behaviors systematically and you’re showing unconditional love. [7:01]Steve Farber in episode 26 - When love is baked into the employee experience, the customer experience is gonna be off the charts. Your customers are going to reciprocate with loyalty and referrals. That's the impact of love all the way around. [9:00]Kristen Hadeed in episode 18 - The more you invest in people the more engaged they are on the job because they know that the organization cares about them. That does something to a person's heart.Bob Chapman in episode 5 - Business can be the most powerful force for good in the world if we simply cared about the people we have the opportunity to lead. [17:08]ResourcesLove In Action podcast