The Power of Transformational Experiences: Donor and Recipient Experiences with Hospitality Expert Tony Bodoh
We are moving from the Experience Economy into the Transformation Economy. People are now seeking much more than just a positive, memorable experience. They want a new self-identity. They want to be transformed. This is a significant opportunity for nonprofits to up-level how they communicate the transformational stories of those they serve. It also means that donors and volunteers are seeking to be transformed through their acts of giving. To meet this need, nonprofit leaders can apply discoveries made through customer experience research in the for-profit sector.
Tony Bodoh is the CEO of Tony Bodoh International, a customer experience consultancy. TBI’s focus is on applying the science of human experience to deepen the customer relationships that build brands and grow businesses. In 2018, Tony was named one of the “Top Customer Service Movers and Shakers You Follow.”
Tony is also a co-founder of 3 other businesses, including Pinstripe Entertainment which runs Pinstripe.TV and BZNS. Tony describes Pinstripe.TV as “Netflix meets Amazon Prime Video for business people.” The platform provides live-streaming and curated on-demand shows, documentaries, and courses for business leaders. BZNS is an all-business broadcast channel launching in 2020.
Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including ProphetAbility - The Revealing Story of Why Companies Succeed, Fail or Bounce Back; Leverage - How to Achieve a Lot with the Little You’ve Got; and, The Complete Experience - Unlocking the Secrets of Online Reviews that Drive Customer Loyalty. Tony lives in Nashville, Tennessee with his wife and two daughters, and spends his free time between volunteering in the community with his family and binge-watching historical documentaries.
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