20 min listen
Crafting a sweet bank customer experience
Crafting a sweet bank customer experience
ratings:
Length:
21 minutes
Released:
Jun 13, 2022
Format:
Podcast episode
Description
The cookies may be pre-packaged in plastic, but human touch remains essential to community banking. On the latest episode of the ABA Banking Journal Podcast — sponsored by IntraFi Network — 1st Security Bank EVP Kelli Nielsen discusses how the retail banking customer experience is changing in the post-COVID era and why in-branch activity remains important. Nielsen also talks about her bank’s approach to talent management in a tight labor market and — as an ABA Stonier Graduate School of Banking alumna and advisory board member — discusses the Women of Stonier initiative.
Released:
Jun 13, 2022
Format:
Podcast episode
Titles in the series (100)
Seeing Results from Community Bank Advocacy: Even the best-intentioned policies often face implementation challenges when they meet the real world. For example, the Ohio legislature required banks to use a pooled asset system for collateral for public funds — “in theory, a great idea” that... by ABA Banking Journal Podcast