Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we have another incredible guest joining us that I know you’re going to love. Jennifer George is an award-winning author, speaker, podcast host, and compassion-focused physiotherapist, with a lot of experience in the private and public sectors of care.  She became a caregiver to her chronically ill father and it was with this personal experience of witnessing his journey through the healthcare system that shaped her professional practice.  She has spent the last 14 years learning and reflecting on the importance of communication in our health and educational systems.  Jennifer is the host of Healthcare Provider Happy Hour Podcast and the author of Communication is Care: 9 Empowering Strategies to Guide Patient Healing. Jennifer is also a mentor to future and current health providers on discovering their purpose, achieving fulfillment, and creating empowering patient experience. As always we start off with Jennifer sharing her remarkable story about taking care of her ill father. We hear her journey of how she became a patient advocate, and how it blossomed into to writing her  book. Dr. Orsini talks more about how in healthcare, we tend to confuse the term communication with the term information. We discuss Jennifer's book  in depth  and   her philosophy which sets the tone; - “In a lot of ways, my patients have lost their sense of identity.  They have gone from living life on their terms to living life within the framework of the health care system.” Jennifer discusses in depth each of the 9 Empowering Strategies to Guide Patient Healing.  Dr. Orsini shares a funny story about his cousin who had to be savvy at a doctor’s office, and tells us that Jennifer’s book reminds us that as a provider, you can make a difference and choose not to let any system or any pressure from the outside stop those special moments that you have with your patient.  We end with Jennifer sharing the most difficult conversation she had in her life and advice on how she navigated through it. Host:Dr. Anthony OrsiniGuest:Jennifer GeorgeFor More Information:Difficult Conversations Lessons I Learned as an ICU Physician Podcast EpisodesThe Orsini WayThe Orsini Way-FacebookThe Orsini Way-LinkedInThe Orsini Way-InstagramThe Orsini Way-Twitterdrorsini@theorsiniway.comIt’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony OrsiniResources Jennifer George WebsiteJennifer George TwitterJennifer George LinkedInHealthcare Provider Happy Hour Podcast with Jennifer GeorgeCommunication is Care: 9 Empowering Strategies to Guide Patient Healing by Jennifer George