In this episode of the HR Leaders podcast, I'm joined by my guest Elaine Bergin, Director of Colleague Experience at BT.Episode highlights00:00 - Intro02:19 Elaine's background04:21 - What is the role of the director of colleague experience?06:25 - Moving from policy to personas08:35 - Her teams 4 critical missions10:15 - Ripping out their legacy tech to create a better colleague experience16:55 - What cloud-based HR solution are you using?18:52 - 5 things to consider when choosing a tech solution23:20 - 3 common mistakes leaders make when embarking on digital transformation31:03 - HR Leaders Quick Fire RoundIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrdleaders.com/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.