Virtually overnight, COVID-19 changed the landscape for law firms and how they serve clients. While some firms were caught unprepared – struggling to adapt to a remote work environment and lacking the technologies and procedures to ensure seamless client service and team performance – other firms made the pivot quickly. What gave these successful firms the edge?  In this episode, which was recorded as a live video webinar on May 7, 2020, we speak with the heads of innovation at four major U.S. law firms about how they responded to the pandemic and its impact on their firms. The panelists are:  David Cambria, Chief Services Officer, Baker McKenzie. Linda Novosel, Chief Innovation and Value Officer, Blank Rome, LLP. Meredith Williams-Range, Chief Knowledge and Client Value Officer, Shearman & Sterling, LLP. Adam Ruttenberg, Senior Partner and Chairman of the Technology Committee, Cooley, LLP. Joining as co-moderator for the discussion was Josh Becker, head of Legal Analytics at LexisNexis.  Special thanks to Valerie Chan, founder and principal of Plat4orm PR, for helping to organize the panel.  NEW: Comment on this show: Record a voice comment on your mobile phone and send it to info@lawnext.com. We are now on Patreon! Subscribe to our page to be able to access show transcripts, or to submit a question for our guests. Thank you to our sponsor, MyCase, and to John E. Grant and Agile Professionals LLC for being a lead Patreon supporter of our show.