In this episode from Law Insider, media, tech, and entertainment lawyer Darlene Tonelli breaks down the Salesforce Master Service Agreement. As former in-house counsel, Darlene focuses on the client’s jobs to be done and whether the terms in a contract and their relationships accomplish those jobs. Darlene looks at the Master Service Agreement as a whole story rather than just a collection of terms. That’s a great vision to account for risks in a holistic way and to better advise clients. So, let’s tear it down.