When Shannon Revels came home to Oakland after nearly 15 years in prison, he found his criminal record made it difficult to get a job. But through the Center for Employment Opportunities (CEO), he found a role first as a janitor then resident services counselor in transitional housing for the formerly homeless. In this interview with former NPR host Bill Littlefield, Revels discusses the importance of his being heard by a teacher he met in prison, giving feedback to CEO and seeing it acted upon, and how he created ways to listen to his residents and dignify their suggestions with action. https://ssir.org/podcasts/entry/former_prisoner_pays_forward_the_gift_of_being_heard