The business of brokerage and freight forwarding is often an exercise in managing chaos. Chaos that can come from man, machine or mother nature. But to successfully manage that chaos requires attention to the details your customers expect and adaptability to situations that no one expected. Pete Mento, of Crane Worldwide, offers some advice on how businesses should prepare for the challenges still to come. FOR MORE INFO ON CRANE WORLDWIDE: www.trycraneww.com   WANT TO RESPOND TO THIS EPISODE?  Call our Dialog Line: 888-878-3247 DOWNLOAD THE NEW INBOUND LOGISTICS APP featuring the 2017 Logistics Planner! Available on iTunes and the Google Play Store: http://bit.ly/ILMagApp   http://bit.ly/ILMagAppGoogle  Are you a #logistics Thought Leader that would like to be featured on the Inbound Logistics Podcast?  Connect with me on Twitter:  @ILMagPodcast Email me: podcast@inboundlogistics.com   Connect with Inbound Logistics Magazine on LinkedIn: www.linkedin.com/company/inboundlogistics Follow us on Twitter: www.twitter.com/ILMagazine Like us on Facebook: www.facebook.com/InboundLogistics Catch our latest videos on YouTube: www.youtube.com/inboundlogistics   Visit us at www.inboundlogistics.com