23 min listen
#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN
#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN
ratings:
Length:
33 minutes
Released:
Mar 29, 2022
Format:
Podcast episode
Description
Improving access for utility payments. Tyler Douthit, City Controller / Utilities CFO for the City of Lawrence, Indiana, joined the podcast to talk about how the City worked to increase customer options for making utility payments. He discussed implementing a kiosk and online self-service payments. He also shared how the COVID-19 pandemic impacted this work and how they reallocated staff time after implementing digital payment options. Host: Kirsten Wyatt
Released:
Mar 29, 2022
Format:
Podcast episode
Titles in the series (100)
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