Chad talks to Tiffany Shubert, Senior Product Manager at Relias Healthcare. Relias is an online healthcare education company. They develop and create education and clinical content for anything from physicians to nurses, physical therapists, to in-home care aides in multiple healthcare settings. They span the entire range from acute care hospital settings to in-home care to hospice.
Tiffany talks about how her clinical skills apply really well to product management, defining who you're solving the problem for, being all about your end-user, and making sure they have an amazing experience with your product.
Relias Healthcare (https://reliashealthcare.com/)
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Transcript:
CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. And with me today is Tiffany Shubert, Senior Product Manager at Relias. Tiffany, thanks for joining me.
TIFFANY: Hey. Thanks so much, Chad. I'm really excited to be here.
CHAD: So, Tiffany, folks may not be familiar with what Relias is, although if you're in certain spaces, it's certainly a big name that you may have heard of. So why don't you start off by telling people a little bit about Relias?
TIFFANY: Sure. So Relias is an online healthcare education company. Relias is in many, many different settings. But the majority of what we do is we develop and create education and clinical content for anything from physicians to nurses, physical therapists, to in-home care aides. And we are in multiple healthcare settings. So we span the entire range from acute care hospital settings to in-home care to hospice.
CHAD: We do a lot of work with different clients in the healthcare space. And so many of them, without even me prompting, mention, "Oh, we use Relias." [chuckles] And it's remarkable to see. Is Relias the biggest provider of learning management software for the space?
TIFFANY: So, we are the biggest provider of compliance training in the skilled nursing space. And we are a big provider in all of the other spaces. And really, where Relias started was in this notion of compliance training which, for those who are not familiar, really could benefit from a lot of design. That is the kind of training that every single healthcare provider has to take in order to see a patient. So that's where you take your patient privacy training, your bloodborne pathogen training, all of those types of trainings. And that's where Relias really started and has grown from there.
CHAD: So, how long have you been at Relias?
TIFFANY: So I started, interesting, in the end of March 2020. [chuckles] So yeah, it has been my pandemic experience, so almost two years now.
CHAD: What brought you to Relias?
TIFFANY: So I was at an interesting juncture in my career. I'm a physical therapist by training, and I was in clinical practice for about 15 years. And I transitioned over actually through a very interesting pathway but working for some different startups that were creating different technologies around healthcare. And one of the startups I had been with had run the course. And I was looking for something more around education, which is my original passion. And when Relias actually found me, I didn't realize it was actually in my backyard.
CHAD: [laughs]
TIFFANY: What drew me to it was this ability at this space where we could be looking at education, especially for clinicians, not as what I would call a penance which is how it's looked at. Like, ugh, I have to take my online education, or I have to take my training. But more of a hey, how can we make e