Although the insurance industry doesn't get as much press about its use of AI as banking, the AI applications large insurance carriers are developing are no less transformative to core processes.  This week, we speak with Tom Harrington, the head of the insurance wing at Pegasystems. Tom talks about how automation and AI are making their way into different insurance processes today and how they will change the way employees at large insurance carriers work.  If you're interested in discovering best practices for AI adoption and deployment, consider joining our Emerj Plus membership at emerj.com/plus.