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    #475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

    #475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

    FromAWS Podcast

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    #475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

    FromAWS Podcast

    ratings:
    Length:
    32 minutes
    Released:
    Oct 1, 2021
    Format:
    Podcast episode

    Description

    Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience.
    Read the blog - https://go.aws/2Y8ccGG
    Watch the video - https://bit.ly/2YiOKXB
    Learn more - https://go.aws/2YmlgrQ
    Released:
    Oct 1, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    The AWS Podcast is the definitive cloud platform podcast for developers, dev ops, and cloud professionals seeking the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Jeff Barr for regular updates, deep dives and interviews. Whether you’re building machine learning and AI models, open source projects, or hybrid cloud solutions, the AWS Podcast has something for you.