The workplace has shifted in a short amount of time, largely due to the pandemic, but also prompted by many other social and civil and environmental awakenings. Communication, civil communication, remains at the epicenter of a civil society, however, currently, a significant learning curve has taken place, and we need to keep up in order to strengthen connections, build trust and foster a workspace of inclusion. My guest on today's podcast, Tracy Hooper, the founder of The Confidence Project, released a new book The New Hello: What to Say, What to Do, in the New World of Work this past year to share with us all the how and the why to practicing and learning the skills of clear communication paired with acute awareness of others to create a workplace of mutual, positive benefit and exchange. Having known Ms. Hooper for ten years (she was a guest on the show during its first season), we had a wonderful video chat for today's episode (audio only). Listeners will learn specific examples of skills to utilize not only in their work life, but their personal life as well to strengthen relationships and honor our own boundaries and voice. Items of Discussion in today's episode: The fundamental component and importance of strengthening our own confidence (how it benefits us and those we connect with at work and in our personal lives) Tangible tools for effective, confident communication on video calls and in person will be exemplified in our conversation. Shifting from the default of saying "I'm sorry" to saying "Thank You" - why we need to make the shift and how to do it. What is our personal currency and how it makes a tremendous difference in our lives. Much more I highly recommend The New Hello for not only our current times, but all times, as Tracy shares years of research and experience with a vast variety of workers and individuals, teaching the importance of self-awareness (how we speak - the words we use and what is conveyed, whether we mean to or not; as well as our body language) and awareness of our surroundings and those we work with ensuring all parties feel comfortable, welcome and heard. ~The Simple Sophisticate, episode #312 ~Subscribe to The Simple Sophisticate:  iTunes | Stitcher | iHeartRadio | YouTube | Spotify | Amazon Music