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Chapter 7: Vishwas the world's greatest Uber Driver on setting your own standards and sharing secrets of stellar service

Chapter 7: Vishwas the world's greatest Uber Driver on setting your own standards and sharing secrets of stellar service

From3 Books With Neil Pasricha


Chapter 7: Vishwas the world's greatest Uber Driver on setting your own standards and sharing secrets of stellar service

From3 Books With Neil Pasricha

ratings:
Length:
114 minutes
Released:
Jun 28, 2018
Format:
Podcast episode

Description

In this Chapter of 3 Books, I jump into the backseat of Vishwas Aggrawal's Uber and take a trip you won't soon forget.  This is a story about setting your own standards in a world constantly hammering us into "human resources."  This is a story about setting your own winning lines in a world that wants us to be widgets. This is a story about raising the bar for yourself and deeply valuing the human connection and love that has the potential to exist between every single one of us.  Uber has no formal leaderboard, reward mechanism, or pay-for-performance tied to driver rating. So why would Vish care? Why would he care about giving thousands of rides and pouring in day after day of high-end customer services to establish an incredible 4.99 rating? Why would he clean his mats between every trip, only eat raw vegetables in his car, and develop masterful scripts that help riders feel deeply valued in the middle of their busy days? Why bother? Join me in the backseat of Vish's Uber as we slowly circle closer and closer to what we're really playing for in our short time on the planet. We discuss the books that shaped Vish from his upbringing in central India to his sales roles at Coca-Cola to his journey to give his daughter a better education on the other side of the world... even if it meant starting back at the beginning. Vishwas Aggrawal is one of the most engaging and inspiring people I've ever met.  After you listen to his story, I hope you feel the same way.  WHAT YOU'LL LEARN: What business is Vish really in? What master service lessons can we learn from Vish to apply to our lives? What is the "yes man" / "no man" paradigm? What is the "Every Single Day" lesson and what does it do for customers? How does Vish earn customer trust in the first few minutes? What universal need does Vish tap into? Why does Vish only eat raw vegetables in his Uber? How can you be amazing at your craft even if you’re ashamed to tell your family what you do? What does it mean to truly “think big” and how can we adopt this mindset? How do you achieve a perfect customer rating from the thousands of people you serve? Leave us a voicemail! Your message may be included in a future episode: 1-833-READ-A-LOT  You can find show notes and more information by clicking here: https://www.3books.co/chapters/7 Sign up to receive podcast updates here: https://www.3books.co/email-list/
Released:
Jun 28, 2018
Format:
Podcast episode

Titles in the series (100)

3 Books is a completely insane and totally epic 15-year-long quest to uncover and discuss the 1000 most formative books in the world. Each chapter discusses the 3 most formative books of one of the world's most inspiring people. Sample guests include: Brené Brown, David Sedaris, Malcolm Gladwell, Roxane Gay, Cheryl Strayed, Rich Roll, Soyoung the Variety Store Owner, Derek the Hype Man, Kevin the Bookseller, Shirley The Nurse, Vishwas the Uber Driver, Angie Thomas, David Mitchell, Surgeon General Vivek Murthy, Mark Manson, Seth Godin, Judy Blume, and Quentin Tarantino. 3 Books is published on the lunar calendar with each of the 333 chapters dropped on the exact minute of every single new moon and every single full moon all the way up to 5:21 am on September 1, 2031. 3 Books is an Apple "Best Of" award-winning show and is 100% non-profit with no ads, no sponsors, no commercials, and no interruptions. 3 Books has 3 clubs including the End of the Podcast Club, the Cover to Cover Club, and the Secret Club, which operates entirely through the mail and is only accessible by calling 1-833-READ-A-LOT. Each chapter is hosted live and in-person at the guest's preferred location by Neil Pasricha, New York Times bestselling author of The Book of Awesome, The Happiness Equation, Two-Minute Mornings, etc. For more info check out: https://www.3books.co