16 min listen
Smart Talks with IBM and Malcolm Gladwell: Can AI be empathetic? Reinventing client experiences
Smart Talks with IBM and Malcolm Gladwell: Can AI be empathetic? Reinventing client experiences
ratings:
Length:
32 minutes
Released:
Jun 2, 2021
Format:
Podcast episode
Description
In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way.
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Released:
Jun 2, 2021
Format:
Podcast episode
Titles in the series (100)
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