Welcome to episode #778 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #778 - Host: Mitch Joel. Lost in translation. I fear there is no better phrase to explain what has happened to our ability to better communicate since the pandemic took hold. Zoom meetings, using emojis, and cultural shifts have turned an already complex world of communications into one that is ever-more complex (it’s amazing how badly a message can now be received simply because the speaker’s lighting is off). Thankfully, management thinkers like Erica Dhawan are around. Even better, she's tackled this topic in her latest book, Digital Body Language - How to Build Trust and Connection, No Matter the Distance. Whether it's emails, being ghosted, or trying to understand if that "lol" is really a laugh or sarcasm, Erica has decoded most of this for the rest of us. Erica also wrote, Get Big Things Done - The Power of Connectional Intelligence, back in 2015. Erica is a leadership expert and keynote speaker that helps organizations and leaders innovate faster and further, together. She is the founder of Cotential - a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Enjoy the conversation... Running time: 56:39. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Erica Dhawan. Digital Body Language - How to Build Trust and Connection, No Matter the Distance/ Get Big Things Done - The Power of Connectional Intelligence,. Follow Erica on LinkedIn. Follow Erica on Twitter. Follow Erica on Instagram. This week's music: David Usher 'St. Lawrence River'.