"One of the greatest ways that we've learned to survive is to say, 'I'm shutting my heart.' Sometimes we'll have the strategy, which is 'Oh, I'm fine. I don't actually want it. I don't really want anything. It's fine. It's fine.' No, it's not fine. That's a lie. But boy, is it less threatening to say that I'm fine. What if we actually said, 'I do have a dream. And I do want it, and it's not okay. And I'm not fine.' That's actually pretty human. And that's where leadership is born."

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