In this episode, Chris Hadnagy and Maxie Reynolds are joined by industry professional Jack Schafer, PhD.  Dr. Schafer is a psychologist, professor, intelligence consultant, and former FBI Special Agent. Dr. Schafer spent fifteen years conducting counter-intelligence and counterterrorism investigations, and seven years as a behavioral analyst for the FBI's National Security Division's Behavioral Analysis Program.  May 10, 2021     00:00 - Intro  Social-Engineer.com  Vishing as a Service (VaaS)  Phishing as a Service (PHaaS)  Black Hat  Slack Channel  Clutch  Innocent Lives Foundation  03:32 - Introduction to Dr. Jack Schafer, PhD.  04:54 - How Jack decided to start training people in his field after retirement  07:46 - Why is rapport building important?  11:49 - How do you stop rapport from being used against you?  13:51 - Explaining “The Truth Bias”  15:37 - Rapport works across different cultures  18:15 - The basic human need to correct other people  19:28 - Integrating the knowledge of that need into work as an FBI agent - “Brian’s Loop”  23:01 - People don’t answer yes or no, they answer Yes+, No+, I Don’t Know+  23:19 - Flattery  25:13 - Roundabout vs Direct Approach  26:45 - The “right” way is the way that works for you  29:58 - The Truth “Default Mode” and breaking the baseline  33:05 - Verbal vs. Non-Verbal Cues  36:19 - Get A Commitment  37:36 - Why does getting a commitment work on humans?  39:50 - The Lip Purse  42:40 - Wrap Up  The Like Switch  The Truth Detector  Emma  44:45 - Jack’s Mentors  46:30 - Contact Jack  Jack Schafer on LinkedIn  Email: jackschafer500@yahoo.com  47:06 - Outro  Maxie Reynolds on Twitter  Maxie Reynolds on Instagram  Chris Hadnagy on Twitter  Social-Engineer on Instagram  www.social-engineer.com  www.social-engineer.org  www.humanhackingconference.com  www.humanhackingbook.com  www.innocentlivesfoundation.org  Social-Engineering Slack Channel  CLUTCH