In this episode I am joined by my friends and colleagues, Stacey Davidson and Ru Clements of VetLed, to discuss the role of Quality Improvement (QI) in improving patient care. We discuss what QI is and why you should be engaged with it. We also talk about the role of human factors and workplace culture in QI. A description of many of the terms used in the episode can be found at the website here. Apologies for the sometimes crackly sound quality on this episode. VetLed Facebook page Veterinary Human Factors private Facebook group started by VetLed