“You have to ask less to learn more. You don't do that with multiple-choice questions. You don't do that by just surveying people. You do it by observing and listening and thinking and understanding.” What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode! Want to really understand your customer? Listen for the treasure trove of advice waiting for you today on #TheKaraGoldinShow #Customers #Loyalty #AlwaysBeLearning Show notes at https://karagoldin.com/podcast/147