In this episode: knowing your audience - discussing the IR impact how did this happen? how deep do you want to tailor your potential discussion? Every level must be asking "what, when, why, how?", not just those in the trenches does the level of incident mean that communication scales accordingly? And much more!   Dr. Catherine J. Ullman (@investigatorchi) Incident Response communications Reminders: Patreon Jeff T. just became a $2 patron! Accepted to CircleCityCon on IR communications! Bsides Rochester Security B-Sides Rochester   Spoke at SeaSec meetups: Qualys Update on Accellion FTA Security Incident | Qualys Security Blog Security Advisory | SolarWinds Family Educational Rights and Privacy Act (FERPA)   It’s important to share necessary information with senior level people and higher ups, but is there a thing as ‘oversharing’?  How do you toe the line between oversharing and nothing at all? In higher Ed, are you beholden to different disclosure requirements than businesses? What is Server Side Request Forgery (SSRF)? | Acunetix 13 Beautiful Tools to Create Status Pages for your Business (geekflare.com) Laying communication groundwork Status pages (notifying users) Check out our Store on Teepub! https://brakesec.com/store Join us on our #Slack Channel! Send a request to @brakesec on Twitter or email bds.podcast@gmail.com #AmazonMusic: https://brakesec.com/amazonmusic  #Spotify: https://brakesec.com/spotifyBDS #Pandora: https://brakesec.com/pandora  #RSS: https://brakesec.com/BrakesecRSS #Youtube Channel:  http://www.youtube.com/c/BDSPodcast #iTunes Store Link: https://brakesec.com/BDSiTunes #Google Play Store: https://brakesec.com/BDS-GooglePlay Our main site:  https://brakesec.com/bdswebsite #iHeartRadio App:  https://brakesec.com/iHeartBrakesec #SoundCloud: https://brakesec.com/SoundcloudBrakesec Comments, Questions, Feedback: bds.podcast@gmail.com Support Brakeing Down Security Podcast by using our #Paypal: https://brakesec.com/PaypalBDS OR our #Patreon https://brakesec.com/BDSPatreon #Twitter: @brakesec @boettcherpwned @bryanbrake @infosystir #Player.FM : https://brakesec.com/BDS-PlayerFM #Stitcher Network: https://brakesec.com/BrakeSecStitcher #TuneIn Radio App: https://brakesec.com/TuneInBrakesec