From October 15, 2008: Oprah takes her audience through a test to determine if they are rude. Professor at John Hopkins University and author of Choosing Civility: Twenty-Five Rules of Considerate Conduct, P.M. Forni, discusses the principles of respectful people, the difference between being rude and mean and explains why our quality of life depends on the quality of our relationships. Steve Dublanica, author of the New York Times bestseller, Waiter Rant, shares restaurant etiquette that most people don’t know. P.M. Forni passed away in 2018.