Charley is the President of Pascal Air, Plumbing and Electric, a home service provider in Springdale AR. They have seen tremendous growth since he acquired the business a decade ago. Top 3 Value Bombs: 1. Being a manager of managers means it’s no longer about you and how well you perform. It’s now about how well can you get the team to perform. 2. If you have your craft together before the pandemic, you’re doing well. If you haven’t then you’ll be struggling. 3. If employees are happy, it will go through with the customers. Charley's Email - You can always connect with Charley through his email. Sponsors: Klaviyo: Deliver joy and send messages that pop during the holidays and long after with Klaviyo, the ultimate marketing platform for ecommerce. Get a free trial at Klaviyo.com/fire! Podium: You need to be texting your customers, and Podium can help! For a limited time, sign up for 20% off your plan at Podium.com/fire!