Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Nicole’s 9-1-1 story The Boston Marathon Bombing The call that broke Nicole As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.