In this week’s episode we focus on AI application in the customer service business function, - specifically in the context of call centers. We speak with Ali Azarbayejani, CTO of Cogito based in the Boston area, which works on coaching and providing feedback for call center agents in real time. We aim to focus on what our readers and business executives can do today with AI in the context of call center applications, and how they can go about seeing measurable impacts over a predetermined period of time. We speak with Ali about what is possible with analyzing voice in real-time today and what kind of ROI can businesses expect for this application. Lastly we touch-base on what factors will make AI inevitable for some companies in the next two to three years. Interested readers can see the full interview with Ail here: https://www.techemergence.com/what-industries-will-adopt-voice-related-ai-applications-first/