39 min listen
Lili Cheng, VP of AI and Research at Microsoft
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Lili Cheng, VP of AI and Research at Microsoft
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
31 minutes
Released:
Aug 9, 2018
Format:
Podcast episode
Description
For more than 20 years, Lili Cheng has been shaping the way we chat — first with Comic Chat, a graphical IRC built into Internet Explorer in the mid ’90s and now as Microsoft’s VP of AI and Research, where she oversees the companies Bot Framework. In conversation with Intercom's Adam Risman, she explains how bots and humans complement one another, when to give your chatbot a personality, and much more.
Released:
Aug 9, 2018
Format:
Podcast episode
Titles in the series (100)
Jay Simons, President at Atlassian by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom