Patient Experience Beyond Portals What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes? Guest 1: Ben Patel Title: Chief Information Officer, Sinai Health Systes Guest 2: Jamie Nelson Title: Vice President and Chief Information Officer, Hospital for Special Surgery