11 min listen
Ep 351: How to Know When to 'Fire' a Terrible Customer
FromAsk Altucher
ratings:
Length:
15 minutes
Released:
Sep 8, 2015
Format:
Podcast episode
Description
Should you "fire" a really terrible customer?
Well, that depends...
If that customer happens to be 99% of your business, you have a big problem. But today, James addresses what to do with those customers who won't break your business.
You could delegate that customer to another employee. Sometimes that works.
You could have a real, honest conversation with that customer, asking them their advice on how you could serve them better.
"Help me help you..."
P.S. The Rich Employee is now also in paperback.
Well, that depends...
If that customer happens to be 99% of your business, you have a big problem. But today, James addresses what to do with those customers who won't break your business.
You could delegate that customer to another employee. Sometimes that works.
You could have a real, honest conversation with that customer, asking them their advice on how you could serve them better.
"Help me help you..."
P.S. The Rich Employee is now also in paperback.
Released:
Sep 8, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 25 Moving On: Relationships, business ventures, dreams, regrets, grudges...We all experience a time in life when it's time to move on... but how do you know when that time is?As you move through life, you will continue to meet new people, generate new ideas, and... by Ask Altucher