Chats and messengers represent a huge design challenge: there's always room for innovation, but the users are deeply attached to existing UX patterns (think of the latest Skype update). Our guest today is Kostya Gorskiy, Design Lead at Intercom. We talk about their recent messenger redesign, peculiarities of popular chat platforms, and how to design a messaging interface for your own product.
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Show Notes

Intercom — Kostya's current place of work
Yandex — Kostya's previous place of work as a design director
Product thinking: behind our new Messenger home screen — an article by Brian Donohue
Design for the Real World — a book by Victor Papanek
Inside Intercom — Intercom's blog & educational resources
Follow Kostya on Twitter: @k00

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