Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research. Secret Identity (8:08) Origin Story (12:19) What drives your curiosity? (24:53) Roberta 'call me Bert's war story (29:28) What's Ethnography (the "E-word") (38:32) Rapport-building tips (46:51) Brian's war story (55:21) UX Superhero Name (66:28) Habit of Success (75:06) Steve's Corset War Story (78:39) Best Advice (84:53) Contact Info (88:33) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049 This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.