In this week’s episode, Joel and Dan sit down with the Founder of Ritz Carlton hotels, Horst Schulze, and dissect the winning formula of excellence that built arguably the #1 luxury hotel brand in the world, including:   -How you can be a professional in any and everything you do, no matter how big or small   -Why every single team member of the workforce ultimately serves the customer, even if they never interact with them directly   -The “internal customer” concept, and determining who yours is   -Owner’s vs Renters mentalities in the workplace   -Two extremely important and emerging customer needs – individualization and customization – and why those who don’t adopt these principles will be out of business before long   -How to pinpoint the exact root of a problem easily and effectively   And so much more.   Regardless of who you are or what you do, Horst’s mindset will inspire you to operate with excellence in every area of your life.  If you want to excel in everything you do, this is a conversation that you are surely not going to want to miss.   Even more, be sure to subscribe to the Born to Impact podcast to ensure you get notified as new episodes release each week!   After listening, be sure to pick up a copy of Horst’s new book, Excellence Wins, at Amazon.com or wherever books are sold.