Connecting online consumers to real agents, in real time crushes the competition. A hospitality business focus on person to person connections and their soul defined concerned for the happiness of the people they serve. Insurance companies should consider focusing on the quality of appointed agents rather than the quantity of appointed agents. It's in the depth of those quality relationships that creates separation from everyone else. That's the idea Ryan Hanley was recently stuck with by a young insurance carrier professional over a cup of coffee. P.S. Agency Nation University can teach you how to be more hospitable and create deeper relationships.