Starts by focusing on the speed and expertise that is required to meet the expectation of today's consumer. Understanding that importance moment to moment and policy to policy is a mindset shift that changes the game. Traditionally we would be met with excuses about why such actions and behaviors weren't possible. The exciting part now is that seems to be a thing of the past as major players in the industry are carry tons of forward momentum. That's what I talk to Amy Shore, President of P&C Sales and Distribution at Nationwide, about how they're making it a reality. Make sure to connect with Amy: Nationwide LinkedIn