The Bully in Your Pocket: Your #1 Playbook to Defeat Online Trolls
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About this ebook
Within these pages, Lorenzo Gomez not only imparts practical wisdom for dealing with the scourge of cyberbullying but also shares poignant narratives illustrating how this issue has profoundly affected today's youth and even himself. Drawing from his personal experiences, Gomez has meticulously crafted a dynamic strategy to tackle this modern challenge head-on. This playbook, released at a crucial juncture in the digital age, shines a spotlight on the often-overlooked intricacies of online interactions. It lays bare the insidious techniques employed by trolls and provides empowering solutions to counter their attacks.
In the face of this invisible and invasive adversary, 'The Bully in Your Pocket' raises essential questions: Can you safeguard your digital presence while preserving your peace and dignity? How can you arm yourself against this unrelenting threat?
Within these pages, you'll delve deep into the dark underbelly of online trolls, gaining insight into their operations and the psychological strategies they employ. You'll come to understand the profound impact of their actions on you and your loved ones. More importantly, you'll acquire the knowledge and tools needed to fight back effectively.
Lorenzo Gomez III
Lorenzo Gomez III is an accomplished author, captivating public speaker, and dedicated community builder who has played an instrumental role in nurturing San Antonio's thriving entrepreneurial ecosystem. With a distinguished career at Rackspace Technology, serving as the CEO of Geekdom, and co-founding WeTree, an initiative promoting mental health, Gomez brings a wealth of first-hand knowledge about the digital world and its profound impact on mental well-being. Gomez's driving passion is to leverage the gift of storytelling to inspire and uplift individuals from all walks of life. As a three-time Amazon best-selling author, his work delves into the deeply personal and professional challenges posed by the information age. With a remarkable ability to pair these complex issues with relatable stories, he both enlightens and empowers his readers, offering guidance and support in navigating the modern digital landscape.
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The Bully in Your Pocket - Lorenzo Gomez III
The Bully in Your Pocket: Your #1 Playbook to Defeat Online Trolls
©Lorenzo Gomez III
All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review.
Print ISBN 979-8-35092-403-9
eBook ISBN 979-8-35092-404-6
Dedication
This book is dedicated to my writing coach, mentor, and friend Barbara Boyd. Thank you for your guidance all these years. You have always been and will always be the defender of the reader.
Contents
Introduction
Section 1: Understanding Trolls & Online Bullying
Chapter 1: Anatomy of a Troll
Chapter 2: The Deadly Ds
Chapter 3: The Last Word & Mob Rules
Section 2: My Fight with a Troll
Chapter 4: A Troll in Sheep’s Clothing
Chapter 5: One Bad Journalist
Chapter 6: Dark Thoughts, Old Feelings
Section 3: The Playbook: How to Beat a Troll
Chapter 7: Pain For Me, Gold for You
Chapter 8: The Toughest Row to Hoe
Chapter 9: Boundaries Beat Bullies
Conclusion
Acknowledgements
About the Author
Notes
Introduction
A Haunting Question
The wise man doesn’t give the right answers, he poses the right questions.
– Claude Levi-Strauss
What is the biggest difference between going to school now and when you were going to school?
I reached into my pocket and pulled out my iPhone.
This is the biggest difference,
I said. I raised it higher for the entire group to see it.
When I was in school, if someone was bullying me, all I had to do was get home. If I could get home, I knew I was safe. My father & three brothers are the toughest guys I know. If I could just get home, nothing would matter because no one could hurt me.
You all have something much more difficult to deal with. All I had to do was get to my house, go to my room, close the door, and be safe. But this phone has the ability to bring all that bad stuff into your bedroom with you.
"This phone can be the greatest tool for learning, socializing, and communication, or it can be the bully in your pocket. You can go into your bedroom, into the most intimate place where you are supposed to feel safe, turn it on, and there waiting for you are 200 classmates stabbing you with words and trying to murder your self-esteem. And all of this can happen without your parents or any other adult ever knowing about it."
This is the grand challenge of your generation.
The David Robinson Fellows
In 2019, I was invited to speak to a group of high school students in the prestigious David Robinson fellowship at IDEA Carver Academy in San Antonio, Texas. The Carver Academy was founded in 2001 by legendary Spurs Hall of Famer David Robinson, aka The Admiral. San Antonio is majority-minority with a mostly Hispanic population. The Carver Academy was established in its poorest black community located on the east side of downtown. Idea Public Schools is a charter school network which started in South Texas and then expanded north.
The David Robinson fellowship is special and an exceptional fellowship program. Ten Carver students are admitted into the program. Over their four years, they will receive individual mentoring and financial support from The Admiral,
David Robinson himself, the legendary U.S. Naval Academy graduate.
The school specifically asked me to speak to the fellows during their mental health session. I had just published my second book, Tafolla Toro: Three Years of Fear, which is a mental health book about my middle school years. So, when the email came asking me to speak at this session, I was honored to accept. Also, when you’re asked to do anything on behalf of The Admiral, you just say yes.
Having done public speaking for a couple of years, I can say confidently that K-12 students are the most challenging audiences to speak to. Adult audiences at least pretend to pay attention and will give you a small giggle at your bad jokes when they don’t land. Not so with young people. If your joke sucks, expect it to land with a thud. Generally speaking, the girls are always more attentive, and the boys have their arms crossed, pretending to be too cool for school. This is normally how it goes with those speeches, but not this crowd. The Robinson Fellows lived up to their reputation as the future leaders of this city. They were locked in with laser focus from the moment I started speaking.
I gave my speech and then moved to Q&A, which is when students really come alive. Young people have asked me some of the most thoughtful and difficult questions if they feel comfortable enough to ask. In this case, the Robinson Fellows immediately started firing questions at me, and the game was on. Like verbal Jiu Jitsu, I was prepared for every question and felt my confidence growing as they lobbed new ones at me. Then something happened. A girl in the back of the class asked me a question that stopped me dead in my tracks. It was a simple question.
She asked, What is the biggest difference between going to school now and when you were going to school?
That, my friends, is the million-dollar question.
As my brain registered the enormity of her question, I must have stood there silent for about ten seconds. But for me, it felt like an hour. I knew the answer instantly but did not know how to express it. My mind was processing so much data it couldn’t decide which thought to say first. I could feel my phone growing heavier in my pocket, almost like it was crying out to me, telling me it wanted to jump out and answer her question for me.
As I stood there, I looked at her, but I wasn’t really there. In my mind, I was watching a movie that had a thousand tiny little scenes flashing by me at a million miles a second. They were scenes of angry comments and shared posts written in all caps. There were scenes of obituaries, heartbreaking headlines, and GoFundMe campaigns for victims. I saw the faces of people I knew and the profile pics of complete strangers. And I saw the endless scrolling of angry and hateful content page after page.
It was almost as if my subconscious had been waiting for someone to ask the question, as if all these scenes have been silently stockpiled for this very moment. It wasn’t until that moment I realized we all had a potential bully in our pockets.
Then I reached into my pocket and pulled out my iPhone.
Why this book now?
There are two reasons that I decided to embark on this adventure to bring civility and respect back to the internet and help people protect themselves from the army of trolls that now plague the online world.
The first reason is that this young woman’s simple question ignited something in my brain that day. When she asked me that question, a seed was planted in my mind that has slowly grown over time. With each passing day, it has taken up more and more of my thought-life. It has gnawed at my brain, driving me so crazy I couldn’t take it anymore.
It’s a question so thoughtful that it deserves an entire category of TED talks. There should be an entire field of study, with millions spent on research, and college courses to answer her simple question. I’m sure after I publish this book, someone will tell me these things exist, and if so, that is great.
Mostly, I realize my real answer to her question, the unabridged version, is this book. Let this book be my contribution to the tools, strategies, and tactics on how to take back the online world and make it a safe place once again for us to explore without fear.
The second reason is rooted in my birth year. I was born in 1980, which is normally pretty insignificant except when you consider the topic of this book. Being born in 1980 makes me part of Generation X. So, what does that have to do with trolling, online bullying, and the internet? Well, everything.
Being born in 1980 means I am part of the very special generation that remembers the old and the new. I remember every house having a landline phone. I grew up with no computer in my house. I did not get a cell phone until I was 18 years old and I could pay for it. Back then, I had to go through a credit check before they would give me a cell phone. It’s also because cell phones were barely becoming affordable enough for the mass market. I was in high school when the internet really started taking off. I remember classrooms having computers, and I remember using them but not to get online.
It wasn’t until my senior year in high school that I discovered a company called Napster allowed you to download music and not pay for it. All the record companies were losing their minds. This was the very first industry I saw disrupted, and realized this thing called the internet was no joke.
Being born in 1980 also meant if I wanted to ask a girl out as a kid, I wrote a note that said, Do you want to go around? Circle Yes or No,
walked up and handed it to her. I didn’t get a Facebook account until 2004, when I was 24 years old and working in the UK at Rackspace, a tech company serving online businesses. By then, I was a working professional who was translating old-school social skills into the online world, like asking a girl on a date via direct message (DMs) in addition to in person (I’m still old school like that).
Why does this matter? It matters because as a Gen Xer, I am of the generation who had to translate the old ways into the new world. I grew up in the very rare time when my peers and I had to take everything we did in the real world and transfer those skills, functions, and behaviors into the new online world. And we had to do it in real time, as they were evolving.
My entire life was training me for this moment. As my friends and I transferred all these real-world situations to the online world, we discovered what worked and what didn’t. What needed to be adapted and changed. But nothing I did as a Gen Xer could have trained me for the birth of trolls and online bullying. That is, not until I started working for an internet company called Rackspace.
The Disclaimer
From this point on, I am going to be using a combination of publicly accessible stories as