Healthcare in Practice: Communicating Principles of Practice in Health and Social Care

By Oguchi Martins Egbujor

This book is about communicating the principles of practices in healthcare sector. Healthcare industry is highly regulated. There are laws, regulations and policies guiding the practice in healthcare. Practitioners have to guide themselves with various rules and regulations and to communicate these rules and regulations effectively. Daily routine of any practitioner in healthcare is based on the implementation of regulations and policies. The clients or customers of healthcare section have been given their rights and privileges and any healthcare practitioner has to acquaint himself or herself with the procedures of implementing these regulations and policies. To assist the healthcare practitioners and students, this book is written to be used as reference point on how to implement the daily routines of healthcare practitioners.

• Language: English
• Publisher: AuthorHouse UK
• Release date: Oct 15, 2020
• ISBN: 9781728356594

Book preview

HEALTHCARE

IN PRACTICE

COMMUNICATING PRINCIPLES OF

PRACTICE IN HEALTH

AND SOCIAL CARE

OGUCHI MARTINS EGBUJOR

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© 2020 Oguchi Martins Egbujor. All rights reserved.

No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.

Published by AuthorHouse 10/15/2020

ISBN: 978-1-7283-5657-0 (sc)

ISBN: 978-1-7283-5658-7 (hc)

ISBN: 978-1-7283-5659-4 (e)

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and such images are being used for illustrative purposes only.

Certain stock imagery © Getty Images.

Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

Contents

The Communication Boundary

Purpose of Communication in Healthcare Sector

Communicating Effectively

Building Good Relationship

Communication in Healthcare Sector

How Does Communication Work In Practice

Principles of Care

Forms of Communication

Verbal Communication

Non-verbal Communication

Types of Communication

Characteristics of Verbal Communication

The Cobweb of Messaging

Environmental Characteristics of Communication

Techniques for One-on-One Communication

Communication Skills

Barrier to Communication

Interpersonal Communication Skills

Principles Enabling Communication in Healthcare Provision

Principles and code of Practice in Healthcare Sector

Code of Practice for Doctors in England

Code of Practice for Nursing and Midwifery

Code of Conduct for Healthcare Support Workers and Adult Social Care Workers

The Rules and Regulations Guiding Healthcare Sector

The Key Lines of Enquiries (KLOE)

The Five Domains of fundamental standards as explained by CQC:

6Cs Care Values

The Fundamental Standards of Care

Care Quality Commission: Fundamental Standards Explained

Organisations and Managers Only

HealthCare Organisations and Their Legal Duties

Organisational Systems and Procedures for Compliance of the Law

Healthcare Organisations and workers must comply with the law

Quality Compliance System

Local Policies and Procedures for Good Practice

Caldicott Seven (7) Principles (To Share or Not to Share) September 2013

HSCIC 2013: The Five (5) Rules of Confidentiality Disclosure

Health and Safety at Work 1974 and the Management of Health and Safety at Work Regulations 1999

Application of COSHH Regulations 2002

Application of RIDDOR 1995

Equality Act 2010 and Human Rights Act 1998

The Care Act 2014: Safeguarding Vulnerable Group (Adults at risk)

Legislations Guiding Safeguarding Vulnerable Group

National Framework Standards and Safeguarding

The Manual Handling Operations Regulations 1992

The Duty of Employees

HSE Advice for Workers and Employers

Employees have general health and safety duties to:

Care Plan

Monitoring and Review of Health and Safety at Work

Types of Monitoring

Working in Partnership

Partnership Working, Care Plan and the Service Users

Coronavirus (COVID-19) Pandemic: Information for Providers

Useful Information

About the Author

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Oguchi Martins Egbujor FCMI is a UK based Lecturer in Business and Management, and Health and Social Care. Oguchi has over ten years of teaching and assessment experience. He had taught in various programmes relating to Business Management and Health and Social Care from BTEC HND to BA Business and Management. Oguchi specializes in Strategic Management and Strategic Human Resource Management though he teaches other business subjects effectively. Oguchi Martins Egbujor is a contributor to international issues concerning the education and development of mankind.

The Communication Boundary

Communication in this book is relating to healthcare professional-patient relationship as described by the Health and Social Care Act 2008 (Regulated Activities) regulations 2014, and to be focused on achieving the fundamental purpose of communicating in healthcare sector. It is essential to set the context in which this book is written. Communication as mentioned in this book is that which is carried out by the following:

➢ Healthcare professional means a person who is registered as a member of any profession to which section 60 (2) of the Health Act 1999 (13) (regulation of health professions, social workers, other care workers, etc) applies.

➢ Personal care means physical assistance given to a person in connection with:-

1. eating or drinking (including the maintenance of established parenteral nutrition)

2. toileting (including in relation to the process of menstruation)

3. washing or bathing

4. dressing

5. oral care

6. the skin, hair and nails (with the exception of nail care provided by a chiropodist or podiatrist)

It is therefore, obvious that Communication in this book is any interrelationship and interaction taking place within the context and environment as described above.

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Purpose of Communication

in Healthcare Sector

The purpose of communication in healthcare sector is to create understanding between care provider and the care receiver. That is the care professionals and their clients that include the patients, family, friends