Manual for Job-Communication Satisfaction-Importance (Jcsi) Questionnaire

By Bonnie Weaver Battey

The Job-Communication Satisfaction Importance (JCSI) questionnaire is designed to survey large groups of nursing and other health care personnel in a hospital or similar agency. Information about perceived satisfaction and importance of selected aspects of the task and people associated with health care employees' work provides an excellent data base for administrative decisions. For example, such information may identify educational needs of personnel, areas of conflict to be resolved, and changes needed in areas deemed important to the personnel.

• Language: English
• Publisher: Xlibris US
• Release date: Mar 17, 2010
• ISBN: 9781450045223

Bonnie Weaver Battey

Author’s Biography” Bonnie Weaver Battey, Ph.D., R.N., completed her undergraduate work at Valparaiso University and Wagner College, receiving a BS degree in Nursing, a MSN in Nursing Education from Vanderbilt University, and a Ph.D. from the University of Kansas, Lawrence, majoring in Speech Communication and Human Relations. Dr. Battey has served as faculty and administrator of associate degree, baccalaureate, and master’s programs in nursing. She initiated an ADN and a BSN program in nursing, and served as an accreditation visitor over 25 years for undergraduate and graduate levels of nursing programs. Dr. Battey has authored numerous articles, chapters, several books and authored four computer instruction programs for distance education. as well as given numerous presentations at professional and lay conferences on a variety of issues in nursing and research. She has served on committees for state boards of nursing and nursing associations, as well as a volunteer Parish Nurse and lay chaplain. She is a member of Sigma Theta Tau International, the American Holistic Nurses’ Association, and the Society for Spirituality, Theology and Health.

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Copyright © 2010 by Bonnie Weaver Battey, Ph.D. R.N.

ISBN:                  Softcover                            978-1-4500-5462-1

                            Ebook                                978-1-4500-4522-3

Copyright of JCSI Questionnaire, 1980: B. W. Grant. Copyright of JCSI Questionnaire and Manual, 1990, B. W. Duldt. All rights reserved. No part of this book may be reproduced, stored, or transmitted by any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the author. Revised & reprinted, 1997, Reprinted, 2004, B.W. Duldt-Battey. Revised & reprinted, 2007, B. W. Battey.

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Contents

INTRODUCTION

PURPOSE

DEVELOPMENT OF THE JCSI QUESTIONNAIRE

THEORETICAL BASIS OF RESEARCH

ADMINISTRATION

VALIDITY AND RELIABILITY

ANALYSIS OF DATA

REFERENCES CITED

APPENDIX

SAMPLE MEMO

NOTES

Acknowledgements

INTRODUCTION

The JOB-COMMUNICATION SATISFACTION-IMPORTANCE (JCSI) questionnaire is designed to survey large groups of nursing and other health care personnel in a hospital or similar agency. Information about perceived satisfaction and importance of selected aspects of the task and people associated with health care employees’ work provides an excellent data base for administrative decisions. For example, such information may identify educational needs of personnel, areas of conflict to be resolved, and changes needed in areas deemed important to the personnel. In addition, the JCSI questionnaire can also reveal covert areas of success, such