Zero Defects A Complete Guide - 2020 Edition
()
About this ebook
Do customers and employees report the same kinds of events and behaviors leading to satisfaction and dissatisfaction in service encounters? Is there a clear protocol for what is an indication? Are there local terms used by inspectors in place of official indication terms? Are correct cleaning materials (cloths, solvents) available at the workplace? What is the Environmental Performance & Recognition Program?
This easy Zero Defects self-assessment will make you the credible Zero Defects domain auditor by revealing just what you need to know to be fluent and ready for any Zero Defects challenge.
How do I reduce the effort in the Zero Defects work to be done to get problems solved? How can I ensure that plans of action include every Zero Defects task and that every Zero Defects outcome is in place? How will I save time investigating strategic and tactical options and ensuring Zero Defects costs are low? How can I deliver tailored Zero Defects advice instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Zero Defects essentials are covered, from every angle: the Zero Defects self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Zero Defects outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Zero Defects practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Zero Defects are maximized with professional results.
Your purchase includes access details to the Zero Defects self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific Zero Defects Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Read more from Gerardus Blokdyk
Logistics and Supply Chain Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5ISO 14644 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsSAP HANA Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsSAP MM Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5HR Analytics Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Key Performance Indicator KPI Standard Requirements Rating: 4 out of 5 stars4/5SAP SD Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Project Management Office PMO Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5SAP CO Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsData Governance Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsISO 27001 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsPower BI A Complete Guide Rating: 3 out of 5 stars3/5Quality Assurance Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5ISO 45001 Second Edition Rating: 4 out of 5 stars4/5SAP PM Complete Self-Assessment Guide Rating: 1 out of 5 stars1/5SAP Supply Chain Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsEnterprise Risk Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Microsoft Dynamics 365 For Finance And Operations A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsTOGAF Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsISO 26262 Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5National Electrical Code Second Edition Rating: 0 out of 5 stars0 ratingsSWOT Analysis A Complete Guide - 2019 Edition Rating: 5 out of 5 stars5/5Ux UI design Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Reliability Centered Maintenance Rcm Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5Financial audit Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5AUTOSAR Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5Human resource management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Root-cause analysis Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsPython Data Structures and Algorithms Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Injection Mold Design Engineering Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratings
Related to Zero Defects A Complete Guide - 2020 Edition
Related ebooks
Error Reduction A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsIshikawa Diagram A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsISO 80000-2 Second Edition Rating: 0 out of 5 stars0 ratingsProject Quality Management A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsUser Story Map A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsAn Executive’s Guide to Software Quality in an Agile Organization: A Continuous Improvement Journey Rating: 0 out of 5 stars0 ratingsChange Management Skills A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsZero Defects Third Edition Rating: 0 out of 5 stars0 ratingsEnd-to-End Workflow A Complete Guide Rating: 0 out of 5 stars0 ratingsEnterprise Natural Language Processing A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsProduct Release A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsTheory Of Constraints A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsMachine Learning For Revenue Management A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsLean Manufacturing A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsWarehouse Execution System A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsCTQ Tree A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsCustomer Satisfaction Levels A Complete Guide - 2020 Edition Rating: 1 out of 5 stars1/5Methods engineering Third Edition Rating: 0 out of 5 stars0 ratingssupplier segmentation A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsSupply Chain Transformation A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsValue Stream Mapping A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsSPC A Complete Guide Rating: 0 out of 5 stars0 ratingsCloud Based Warehouse Management System A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsProduct engineering A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsContinuous Improvement A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsDesign For Manufacture And Assembly A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsKey Performance Indicator A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsCertified Project Manager Call Center Rating: 5 out of 5 stars5/55 whys A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsBusiness Excellence A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratings
Business For You
The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Capitalism and Freedom Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5
Reviews for Zero Defects A Complete Guide - 2020 Edition
0 ratings0 reviews
Book preview
Zero Defects A Complete Guide - 2020 Edition - Gerardus Blokdyk
Zero Defects
Complete Self-Assessment Guide
The guidance in this Self-Assessment is based on Zero Defects best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.
Notice of rights
You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.
All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
The information in this book is distributed on an As Is
basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
Copyright © by The Art of Service
http://theartofservice.com
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Included Resources - how to access
Included with your purchase of the book is the Zero Defects Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the Zero Defects Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•In-depth specific Checklists covering the topic
•Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the Zero Defects Self Assessment Tool right away.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of Zero Defects, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of Zero Defects have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of Zero Defects, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your Zero Defects initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Zero Defects Scorecard on the second next page of the Self-Assessment.
Your completed Zero Defects Scorecard will give you a clear presentation of which Zero Defects areas need attention.
Zero Defects
Scorecard Example
Example of how the finalized Scorecard can look like:
Zero Defects
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Zero Defects
Scorecard Example12
Zero Defects
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:55
CRITERION #5: IMPROVE:70
CRITERION #6: CONTROL:85
CRITERION #7: SUSTAIN:98
Zero Defects and Managing Projects, Criteria for Project Managers:126
1.0 Initiating Process Group: Zero Defects127
1.1 Project Charter: Zero Defects129
1.2 Stakeholder Register: Zero Defects131
1.3 Stakeholder Analysis Matrix: Zero Defects132
2.0 Planning Process Group: Zero Defects134
2.1 Project Management Plan: Zero Defects136
2.2 Scope Management Plan: Zero Defects138
2.3 Requirements Management Plan: Zero Defects140
2.4 Requirements Documentation: Zero Defects142
2.5 Requirements Traceability Matrix: Zero Defects144
2.6 Project Scope Statement: Zero Defects146
2.7 Assumption and Constraint Log: Zero Defects148
2.8 Work Breakdown Structure: Zero Defects150
2.9 WBS Dictionary: Zero Defects152
2.10 Schedule Management Plan: Zero Defects154
2.11 Activity List: Zero Defects156
2.12 Activity Attributes: Zero Defects158
2.13 Milestone List: Zero Defects160
2.14 Network Diagram: Zero Defects162
2.15 Activity Resource Requirements: Zero Defects164
2.16 Resource Breakdown Structure: Zero Defects165
2.17 Activity Duration Estimates: Zero Defects167
2.18 Duration Estimating Worksheet: Zero Defects169
2.19 Project Schedule: Zero Defects171
2.20 Cost Management Plan: Zero Defects173
2.21 Activity Cost Estimates: Zero Defects175
2.22 Cost Estimating Worksheet: Zero Defects177
2.23 Cost Baseline: Zero Defects179
2.24 Quality Management Plan: Zero Defects181
2.25 Quality Metrics: Zero Defects183
2.26 Process Improvement Plan: Zero Defects185
2.27