Business Continuity Management A Complete Guide - 2020 Edition

By Gerardus Blokdyk

Do you use exercise results to improve and update your Business Continuity Management arrangements? Have the emergency services been called? How does this impact your organization? Do you know what are your recovery time objectives, recovery point objectives and your critical activities in the event of a disaster? Who is the Business Owner of this application?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Continuity Management investments work better.

This Business Continuity Management All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Business Continuity Management Self-Assessment. Featuring 2183 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Continuity Management improvements can be made.

In using the questions you will be better able to:

- diagnose Business Continuity Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Business Continuity Management and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Business Continuity Management Scorecard, you will develop a clear picture of which Business Continuity Management areas need attention.

Your purchase includes access details to the Business Continuity Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Business Continuity Management Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

• Language: English
• Publisher: 5STARCooks
• Release date: Sep 6, 2019
• ISBN: 9780655966913

Book preview

Business Continuity Management

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on Business Continuity Management best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com

[e-mail]

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[e-mail]

Included Resources - how to access

Included with your purchase of the book is the Business Continuity Management Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[e-mail]

with this books’ title in the subject to get the Business Continuity Management Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [e-mail] with this books’ title in the subject to get the Business Continuity Management Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Business Continuity Management, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Business Continuity Management have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Business Continuity Management, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Business Continuity Management initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Continuity Management Scorecard on the second next page of the Self-Assessment.

Your completed Business Continuity Management Scorecard will give you a clear presentation of which Business Continuity Management areas need attention.

Business Continuity Management

Scorecard Example

Example of how the finalized Scorecard can look like:

Business Continuity Management

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service13

Included Resources - how to access13

Purpose of this Self-Assessment15

How to use the Self-Assessment16

Business Continuity Management

Scorecard Example18

Business Continuity Management

Scorecard19

BEGINNING OF THE

SELF-ASSESSMENT:20

CRITERION #1: RECOGNIZE21

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:39

CRITERION #4: ANALYZE:48

CRITERION #5: IMPROVE:59

CRITERION #6: CONTROL:74

CRITERION #7: SUSTAIN:91

Business Continuity Management and Managing Projects, Criteria for Project Managers:142

1.0 Initiating Process Group: Business Continuity Management143

1.1 Project Charter: Business Continuity Management145

1.2 Stakeholder Register: Business Continuity Management147

1.3 Stakeholder Analysis Matrix: Business Continuity Management148

2.0 Planning Process Group: Business Continuity Management150

2.1 Project Management Plan: Business Continuity Management152

2.2 Scope Management Plan: Business Continuity Management154

2.3 Requirements Management Plan: Business Continuity Management156

2.4 Requirements Documentation: Business Continuity Management158

2.5 Requirements Traceability Matrix: Business Continuity Management160

2.6 Project Scope Statement: Business Continuity Management162

2.7 Assumption and Constraint Log: Business Continuity Management164

2.8 Work Breakdown Structure: Business Continuity Management166

2.9 WBS Dictionary: Business Continuity Management168

2.10 Schedule Management Plan: Business Continuity Management171

2.11 Activity List: Business Continuity Management173

2.12 Activity Attributes: Business Continuity Management175

2.13 Milestone List: Business Continuity Management177

2.14 Network Diagram: Business Continuity Management179

2.15 Activity Resource Requirements: Business Continuity Management181

2.16 Resource Breakdown Structure: Business Continuity Management182

2.17 Activity Duration Estimates: Business Continuity Management184

2.18 Duration Estimating Worksheet: Business Continuity Management187

2.19 Project Schedule: Business Continuity Management189

2.20 Cost Management Plan: Business Continuity Management191

2.21 Activity Cost Estimates: Business Continuity Management193

2.22 Cost Estimating Worksheet: Business Continuity Management195

2.23 Cost Baseline: Business Continuity Management197

2.24 Quality Management Plan: Business Continuity Management199

2.25 Quality Metrics: Business Continuity Management201

2.26 Process Improvement Plan: Business Continuity Management203

2.27 Responsibility Assignment Matrix: Business Continuity Management205

2.28 Roles and Responsibilities: Business Continuity Management207

2.29 Human Resource Management Plan: Business Continuity Management209

2.30 Communications Management Plan: Business Continuity Management211

2.31 Risk Management Plan: Business Continuity Management213

2.32 Risk Register: Business Continuity Management215

2.33 Probability and Impact Assessment: Business Continuity Management217

2.34 Probability and Impact Matrix: Business Continuity Management219

2.35 Risk Data Sheet: Business Continuity Management221

2.36 Procurement Management Plan: Business Continuity Management223

2.37 Source Selection Criteria: Business Continuity Management225

2.38 Stakeholder Management Plan: Business Continuity Management227

2.39 Change Management Plan: Business Continuity Management229

3.0 Executing Process Group: Business Continuity Management231

3.1 Team Member Status Report: Business Continuity Management233

3.2 Change Request: Business Continuity Management235

3.3 Change Log: Business Continuity Management237

3.4 Decision Log: Business Continuity Management239

3.5 Quality Audit: Business Continuity Management241

3.6 Team Directory: Business Continuity Management244

3.7 Team Operating Agreement: Business Continuity Management246

3.8 Team Performance Assessment: Business Continuity Management248

3.9 Team Member Performance Assessment: Business Continuity Management250

3.10 Issue Log: Business Continuity Management252

4.0 Monitoring and Controlling Process Group: Business Continuity Management254

4.1 Project Performance Report: Business Continuity Management256

4.2 Variance Analysis: Business Continuity Management258

4.3 Earned Value Status: Business Continuity Management260

4.4 Risk Audit: Business Continuity Management262

4.5 Contractor Status Report: Business Continuity Management264

4.6 Formal Acceptance: Business Continuity Management266

5.0 Closing Process Group: Business Continuity Management268

5.1 Procurement Audit: Business Continuity Management270

5.2 Contract Close-Out: Business Continuity Management273

5.3 Project or Phase Close-Out: Business Continuity Management275

5.4 Lessons Learned: Business Continuity Management277

Business Continuity Management and Managing Projects, Criteria for Project Managers:279

1.0 Initiating Process Group: Business Continuity Management280

1.1 Project Charter: Business Continuity Management282

1.2 Stakeholder Register: Business Continuity Management284

1.3 Stakeholder Analysis Matrix: Business Continuity Management285

2.0 Planning Process Group: Business Continuity Management287

2.1 Project Management Plan: Business Continuity Management289

2.2 Scope Management Plan: Business Continuity Management291

2.3 Requirements Management Plan: Business Continuity Management293

2.4 Requirements Documentation: Business Continuity Management296

2.5 Requirements Traceability Matrix: Business Continuity Management298

2.6 Project Scope Statement: Business Continuity Management300

2.7 Assumption and Constraint Log: Business Continuity Management302

2.8 Work Breakdown Structure: Business Continuity Management304

2.9 WBS Dictionary: Business Continuity Management306

2.10 Schedule Management Plan: Business Continuity Management309

2.11 Activity List: Business Continuity Management311

2.12 Activity Attributes: Business Continuity Management313

2.13 Milestone List: Business Continuity Management315

2.14 Network Diagram: Business Continuity Management317

2.15 Activity Resource Requirements: Business Continuity Management319

2.16 Resource Breakdown Structure: Business Continuity Management321

2.17 Activity Duration Estimates: Business Continuity Management323

2.18 Duration Estimating Worksheet: Business Continuity Management325

2.19 Project Schedule: Business Continuity Management327

2.20 Cost Management Plan: Business Continuity Management329

2.21 Activity Cost Estimates: Business Continuity Management331

2.22 Cost Estimating Worksheet: Business Continuity Management333

2.23 Cost Baseline: Business Continuity Management335

2.24 Quality Management Plan: Business Continuity Management337

2.25 Quality Metrics: Business Continuity Management339

2.26 Process Improvement Plan: Business Continuity Management341

2.27 Responsibility Assignment Matrix: Business Continuity Management343

2.28 Roles and Responsibilities: Business Continuity Management345

2.29 Human Resource Management Plan: Business Continuity Management347

2.30 Communications Management Plan: Business Continuity Management349

2.31 Risk Management Plan: Business Continuity Management351

2.32 Risk Register: Business Continuity Management353

2.33 Probability and Impact Assessment: Business Continuity Management355

2.34 Probability and Impact Matrix: Business Continuity Management357

2.35 Risk Data Sheet: Business Continuity Management359

2.36 Procurement Management Plan: Business Continuity Management361

2.37 Source Selection Criteria: Business Continuity Management363

2.38 Stakeholder Management Plan: Business Continuity Management365

2.39 Change Management Plan: Business Continuity Management367

3.0 Executing Process Group: Business Continuity Management369

3.1 Team Member Status Report: Business Continuity Management371

3.2 Change Request: Business Continuity Management373

3.3 Change Log: Business Continuity Management375

3.4 Decision Log: Business Continuity Management377

3.5 Quality Audit: Business Continuity Management379

3.6 Team Directory: Business Continuity Management382

3.7 Team Operating Agreement: Business Continuity Management384

3.8 Team Performance Assessment: Business Continuity Management386

3.9 Team Member Performance Assessment: Business Continuity Management388

3.10 Issue Log: Business Continuity Management390

4.0 Monitoring and Controlling Process Group: Business Continuity Management392

4.1 Project Performance Report: Business Continuity Management394

4.2 Variance Analysis: Business Continuity Management396

4.3 Earned Value Status: Business Continuity Management398

4.4 Risk Audit: Business Continuity Management400

4.5 Contractor Status Report: Business Continuity Management402

4.6 Formal Acceptance: Business Continuity Management404

5.0 Closing Process Group: Business Continuity Management406

5.1 Procurement Audit: Business Continuity Management408

5.2 Contract Close-Out: Business Continuity Management411

5.3 Project or Phase Close-Out: Business Continuity Management413

5.4 Lessons Learned: Business Continuity Management415

Index418

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to