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Ebook75 pages57 minutes
Pragmatic Application of Service Management: The Five Anchor Approach
By Suzanne Van Hove and Mark Thomas
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About this ebook
Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on COBIT®5, ISO/IEC 20000 and ITIL. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
Packed with instructive illustrations, helpful tables and the authors’ very own Five Anchor Approach, this book is ideal for anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL.
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Suzanne Van Hove
Dr. Suzanne D. Van Hove, Founder and CEO of SED-IT, holds degrees from several universities and has certifications in ITIL and ISO/IEC 20000. She continues to be active in itSMF USA, as well as within the international community.
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