Rating: 5 out of 5 stars
5/5
Audiobook32 minutes
Dealing with Difficult People: Communicate with Confidence
Written by Dianna Booher
Narrated by Dianna Booher
Rating: 4.5 out of 5 stars
4.5/5
()
About this audiobook
You may call them "inhuman resources." They are difficult people. They are sneaky, backstabbing, sulking, sarcastic or indifferent. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration.
This audio program will identify different types of difficult people. Strategies for dealing with contentious tactics including manipulation, guilt, blame, sabotage, bullying, lying, refusal to engage and others. Tactics for disarming games and maintaining sanity will be emphasized.
Topics covered include:
- What is the payoff for being difficult?
- The targets for change: other, system and self
- Aiding and abetting: contributing to the success of the difficult person
- Assertive persistence: disarming games
- Nice people make me nervous: what's really behind that smile
- How to take care of yourself when dealing with difficult people
- Standing your ground
- Moving through unfinished business
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Reviews for Dealing with Difficult People
Rating: 4.37037037037037 out of 5 stars
4.5/5
54 ratings4 reviews
- Rating: 4 out of 5 stars4/5Great tips on how to dealing with specific personalities without being too direct or calling them out
- Rating: 5 out of 5 stars5/5Great short read. Right to the point with super helpful tools and suggestions.
- Rating: 4 out of 5 stars4/5I love the tips and examples given in the book.
- Rating: 5 out of 5 stars5/5Booher provides a thorough explanation of dealing with difficult people, especially with regard to the non-engaging and silent types. Her instructions and tips encourage assertiveness, and she guides you away from anger and resentment, to the freedom of forgiveness and empathy.