Roku streaming sticks and smart TVs are great quality, easy to use and good value for money. But R the company seems increasingly determined to alienate loyal and prospective customers, through a series of careless blunders and poor business decisions. Here we catalogue Roku’s recent mistakes, explain how to fix some of the problems it’s created and suggest which streaming devices you should use instead.
Why you should stop using Roku
Roku accounts keep being hacked
In March, Roku disclosed details of a data breach that affected more than 15,000 users. Hackers logged into Roku accounts, accessed stored payment-card details and – “in a limited number of cases” – attempted to purchase subscriptions to streaming services. Stolen account details were also sold on hacking marketplaces.
Roku effectively blamed customers for the breach, for using). But the company’s attempt at buck-passing was undermined when only a month later it admitted suffering a second, much bigger cyber-attack that compromised over 576,000 additional accounts (). This time, the hackers successfully “made unauthorised purchases of streaming service subscriptions and Roku hardware products using the payment method stored in these accounts”.
